1. Introduction
Arsia AG (CHE-288.664.430), a Swiss limited liability company located at Baarerstrasse 14, 6300 Zug, Switzerland, operates the website travel.ninja (the "Service") under the brand name Travel.Ninja. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By accessing or using Travel.Ninja, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our Service.
2. Data Controller and Contact Information
The data controller responsible for your personal data is:
Arsia AG
Baarerstrasse 14
6300 Zug, Switzerland
Company Registration: CHE-288.664.430
For any privacy-related questions or requests, please contact us at [email protected].
3. Information We Collect
3.1 Information You Provide
- Account information: name, email address, and password when you create an account
- Travel preferences: destinations, travel dates, budget, trip type, and other planning details you share with our AI planner
- Booking information: traveler names, nationalities, dates of birth, passport or ID details required for reservations
- Payment information: processed securely by third-party payment processors; we store only the last four digits of your card for reference
- Communications: messages you send to our support team or through our platform
- Special requests: dietary requirements, accessibility needs, celebration details, or other preferences
3.2 Information Collected Automatically
- Device information: IP address, browser type and version, operating system, device identifiers
- Usage data: pages visited, time spent on pages, click patterns, referral URLs, session timestamps
- Approximate location: derived from your IP address (country/region level)
3.3 Information from Third Parties
- Booking partners: confirmation details, travel updates, and status information from hotels, airlines, and tour operators
- Payment processors: transaction confirmations and fraud screening results
- Analytics partners: aggregated usage insights to improve our service
4. How We Use Your Information
We use the information we collect for the following purposes:
- Trip planning and booking: to create personalized itineraries, process reservations, and fulfill travel services
- Service improvement: to analyze usage patterns, fix bugs, and enhance the Travel.Ninja experience
- Communications: to send booking confirmations, travel updates, and respond to your inquiries
- Marketing: to send promotional offers and travel inspiration, with your consent where required
- Safety and fraud prevention: to protect our users and detect suspicious activity
- Legal compliance: to comply with applicable laws, regulations, and legal processes
5. Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to improve your experience on Travel.Ninja. These include:
- Essential cookies: required for the website to function properly (session management, security)
- Analytics cookies: help us understand how visitors interact with our website (e.g., page views, navigation patterns)
- Marketing cookies: used to deliver relevant advertisements and measure campaign performance
You can manage your cookie preferences through the cookie settings available on our website. Most browsers also allow you to control cookies through their settings.
6. How We Share Your Information
We may share your personal information with:
- Travel suppliers: hotels, airlines, tour operators, and transportation providers necessary to fulfill your bookings
- Payment processors: to securely process payments and prevent fraud
- Service providers: hosting, analytics, customer support, and marketing vendors who assist in operating our platform
- Legal authorities: when required by law, court order, or to protect our rights and safety
We do not sell your personal information to third parties.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant data protection authorities, to protect your data during international transfers.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking-related data is typically retained for a period required by travel industry regulations and applicable tax laws.
9. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Travel.Ninja is not intended for use by children under 16 without parental consent. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
11. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you
- Correction: request correction of inaccurate or incomplete data
- Deletion: request deletion of your personal data, subject to legal retention requirements
- Portability: receive your data in a structured, machine-readable format
- Objection: object to certain processing activities, including direct marketing
- Restriction: request that we limit the processing of your data in certain circumstances
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
12. Marketing Opt-Out
You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Please note that you may still receive transactional communications related to your bookings.
13. Third-Party Links
Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of Travel.Ninja after changes are posted constitutes acceptance of the updated policy.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Arsia AG
Baarerstrasse 14
6300 Zug, Switzerland
Email: [email protected]